Job Summary
The Training Administrator/Coordinator III supports various tactical tasks and critical administrative activities related to training programs. Responsibilities include assisting in the coordination of training programs, managing web-based learning systems, providing IT and technical support, and maintaining training-related information in different systems. This role involves collaboration with internal teams, external business partners, and channel partners, requiring effective communication and time-management skills. The position also requires handling proprietary and confidential information while providing basic training on Learning Management System (LMS) administration.
Key Responsibilities
- Training Support:
- Provide tactical support for training activities, including web-based learning systems, IT support, and software/hardware coordination.
- Collaborate with training staff, channel partners, and customers on training support and coordination tasks.
- Handle Tier 2 customer support for phone calls, inquiries, and issue resolution for channel partners, customers, and field personnel.
- Administration and Coordination:
- Document and administer training processes, handle purchasing, and provide materials as needed for training sessions.
- Manage logistics for training facilities, equipment, and training aids, including support for catering, shipping, and service coordination.
- Maintain accurate transaction activity records in the LMS, reconciling revenues and expenses, and managing charge-back processes.
- Provide administrative support for the Training Center, including asset management, class scheduling, and supplier management.
- Communication and Reporting:
- Generate reports on training metrics for supervisors and managers, facilitating data-driven decision-making.
- Assist in class marketing by analyzing upcoming rosters and providing telemarketing support as needed.
- Additional Duties:
- Serve as a liaison between customers, suppliers, and internal departments to ensure responsiveness to customer needs.
- Manage shared mailbox and scheduling tools for R4 US and Canada training classes.
- Oversee budget-related administrative tasks, including handling Purchase Orders and expenditure management.
Qualifications
- Previous experience as an Office Coordinator or in a similar administrative role.
- Strong organizational and time-management skills.
- Attention to detail and the ability to handle multiple tasks effectively.
- Excellent communication and people skills.
- Proficiency with IT systems, LMS, and Microsoft Office Suite.
